Return & Refund Policy

At Dylan Card Co., we want you to love your handmade card! If you’re not completely satisfied, here’s what you need to know about our return and refund policy to keep things light and easy-breezy.

Return Window and Eligibility

If your card misses the mark, please contact our customer service team within 14 days of receiving your order. Returns are accepted for most cards, but here’s a twist: custom personalized orders, being unique as a snowflake, are not eligible for returns — since they’re made just for you! Cards must be in their original condition to join the return party.

How to Return Your Card

Want to send a card back? Reach out to our quirky customer support squad with your order details. They’ll guide you on the return shipping process and ensure your card’s journey home is as smooth as our best paper types.

Refund Process

Once we receive and inspect your returned card, we'll wave our magic wand and process a refund to your original payment method. Keep an eye on your account — the refund should appear shortly thereafter, though processing times may vary.

Customer Care Commitment

We adore crafting quirky cards and even more so when you’re delighted with them. If not, don’t hesitate to contact us — your satisfaction fuels our obsession. We’re here to turn any frown into a smile, one delightful card at a time!

Need Help? Contact Us!

Got questions or concerns about your order? Reach out to our friendly customer service team at [Insert contact details or link to support page]. We’re eager to assist you with all things card-related!